Events admin module
If someone claims they did not receive their ticket for whatever reason, you as an organizer can quickly resend the ticket to the person . Just search for by looking up the person in the member managment and check the ticket details. For each ticket you see the member management section.
- Login to the admin module
- Go to Member management
- Search for the member by using the available search criteria
- Double click on the user or click on the details button
- Go to the tickets tab on the member details
- Click on the "Resend ticket"
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- button for each individual ticket you want to resend
Self service
Customers can also use the self service resend option on our website: https://www.dizizid.com/support-tickets.html .
- Within the webshop
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- press the "
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- Support" link in the right hand corner
- Click on one of the "ticket resend self service page" links on the support page
- Fill in their email address
- Press resend and all tickets for upcoming events will be sent to the customer